Moody Butterfly Return Policy

Unfortunately, due to the handmade nature of our products, candles that have been used cannot be returned or refunded. However, we will gladly exchange or refund any products that may have suffered damage during shipping or handling provided proof via photograph or video is submitted within 7 days of delivery.

An unused product may be returned within 14 days of purchase. Purchaser is responsible for shipping and handling costs associated with items being returned. 

Do not hesitate to contact us at with questions related to the aforementioned policy.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.